FAQs

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What types of back office support services does Saenz Global offer to roofing contractors?

Saenz Global provides a comprehensive range of services including lead follow ups, contract preparation, invoicing, quality control, and CRM management. Our aim is to handle all your administrative tasks so you can focus on roofing projects and client interactions.

How can Saenz Global help reduce the administrative burden for my roofing business?

By taking over your administrative responsibilities, we allow you to concentrate on the operational aspects of roofing. This includes everything from preparing job estimates to customer service, thus helping you streamline operations and reduce overhead costs.

Are the back office services offered by Saenz Global customized for roofing businesses?

Yes, our services are specifically tailored for the roofing industry. Our team has extensive experience and understanding in roofing, ensuring that the support we offer is relevant and effectively meets the unique needs of roofing contractors.

Can Saenz Global help with customer relationship management for my roofing business?

Absolutely! We manage CRM systems to ensure that all client interactions are logged and handled efficiently, enhancing customer satisfaction and helping you maintain strong, lasting relationships with your clients.

Can Saenz Global assist with project documentation and compliance for roofing projects?

Yes, we handle all necessary documentation and ensure compliance with industry standards, helping you manage contracts, insurance paperwork, and regulatory documentation efficiently.

How does it work?

How does pricing work for Saenz Global’s services?

We offer flexible, tiered pricing models that include basic, standard, and premium packages, depending on the level of support you need. Our services can also be customized, with pricing adjusted based on the specific requirements of your roofing business.

Is there a long-term commitment required to sign up for your services?

No, there are no long-term commitments. Our contracts are month-to-month, providing you with the flexibility to adjust services as your business needs change.

What information does Saenz Global need from me to start providing services?

We'll need basic information about your business, such as company size, the volume of work, current processes, and specific administrative challenges you're facing. This helps us customize our services effectively.

How do I get started with Saenz Global’s back office services?

Getting started is simple! Contact us via our website or call us directly. We’ll schedule an initial consultation to understand your needs and recommend the best service package for your business.

What to expect

How does Saenz Global stay updated with the specific needs and changes in my roofing projects?

We maintain close communication with your team and conduct regular check-ins to update our workflow according to the changing needs of your projects and operations.

How does Saenz Global ensure confidentiality and security of my business information?

We adhere to strict data protection policies and use secure methods for handling and storing your information to ensure confidentiality and security.

What does the onboarding process involve at Saenz Global?

Saenz Global's onboarding process is designed to ensure a smooth integration of our back office support with your roofing business. It begins with an initial consultation where you meet with our Client Success Manager (CSM) and the project team lead to establish your needs and expectations. This is followed by a structured four-week cycle of meetings, covering everything from pre-sales to post-sales, ensuring a thorough setup of our services.

Hand off back-office tasks within 24 hours after onboarding.

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